All of our products are made-to-order. We do not hold inventory or stock. If you are unhappy with the items that you have received, please contact customer support FIRST by sending an email to [email protected]. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Shipping
We use the standard shipping method of 3-5 business days from the day the item was released from production, with the overall estimate of 7-12 days from the date of purchase. The shipping fee will be included in your final bill, unless it was waived due to some promotion. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package. Albertan AF is not responsible for supply chain issues or delivery delays.
At this time Albertan AF ships to Canada. We will be open in the United States very soon.
Refunds
If applicable, Albertan AF refunds via store credit. In the event that the customer refuses the store credit refund, a $10 cancellation and processing fee will be deducted from the refund amount via the funding source. You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery. You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
Returns
It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer support within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated timeframe, we may still be able to make your requested amendments.
In the event we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Cancellations
Please place your order carefully. You must contact our support should you wish to cancel your order. Our staff will try to intercept the order before it goes into production, however, we do not guarantee that we will be able to intercept it in time.
Need Support?
Albertan AF staff will do their best to help resolve any issues, and achieve total customer satisfaction. The best way to reach us is to email: [email protected]